“I just wanted to take the opportunity to thank you for the great service you and your team provided on the sale of my West Vancouver condominium.  From the very beginning of the process, right through to completion, I was impressed by the professionalism, thoroughness and customer-service orientation of your team.  It was truly a pleasure doing business with you because I felt, without exception, that I was in very good hands.  Working with you was literally a care-free experience.  Thank you again for the great service and I look forward to working with you again in the future.”